Here are some important things to keep in mind to ensure you progress is being accurately tracked:
- Always install and launch games through LoyaltyPlay.
- Be a new user to the game. If you previously installed a game outside LoyaltyPlay, it won’t be eligible to earn.
- Play for at least 10 minutes per session when starting a new game to help initial tracking.
- Allow tracking when prompted by the game or the rewards partner app.
- Don’t switch your internet source (e.g., Wi‑Fi to cellular) during install or first launch.
- Don’t use private browsing modes, VPNs, or similar tools. These are not permitted and can prevent verification.
Platform tips:
iPhone/iPad:
- Settings > Privacy & Security > Tracking: Allow tracking for the game (and for the rewards partner app, if listed).
- Settings > [Your Name] > iCloud: Turn off Private Relay while playing through LoyaltyPlay.
Android:
- Avoid VPNs, Private DNS, and Data Saver during install/first play.
- Keep Google Play Services up to date.
- If prompted, grant any permissions the game or rewards partner app requests to enable tracking.