Install goals usually confirm within about 10 minutes after you install, open, and play the game.
- After installing, open the game from LoyaltyPlay and play for a few minutes.
- Check the Offer Details for that game; eligibility and requirements can vary.
- If the install goal hasn’t checked off within 10–15 minutes, you’re likely not eligible for that offer. Eligibility is determined by the game and can’t be changed or disputed.
- If you’re unsure about eligibility, don’t invest time or money in the game until you see the install goal checked.
- Support may be limited for ineligible installs. If you’re not eligible for one game, try another.