FAQ

About LoyaltyPlay

• What is LoyaltyPlay?
• How does LoyaltyPlay work?

Getting started and playing

• How do I install games from LoyaltyPlay?
• How do I keep playing a game in LoyaltyPlay?

Earning, rewards, and redemption

• How do LoyaltyPlay rewards work?
• How can I redeem rewards?
• Why hasn’t my install goal checked off?
• Why is my reward pending?
• Why didn’t I receive my reward?
• Can LoyaltyPlay add rewards to my account?

Tracking, eligibility, and best practices

• Why is tracking my game progress important?
• How can I ensure my progress is tracked?
• Are there any restrictions on how long or how often I can play games?

Troubleshooting, accounts, and support

• What should I do if I have any issues?
• What happens if my account is restricted?
• Where can I get help?